stage 06 / 06
After-sales
do they come back and recommend you?
“I sell once, and to sell again I have to go out and find customers all over.”
what I build here
- Review requestsThe system asks for the review at the right moment: right after the service ends and the customer is satisfied.
- Automatic replies to reviewsEvery review gets a reply, good or bad, without anyone having to watch the phone.
- Repurchase remindersRenewal or restock reminders based on each customer's real cycle.
- Satisfaction surveyA measurable figure of how satisfied they were, not an impression.
The reviews this stage generates feed the local positioning of stage 01. The funnel doesn't end: it starts over.